Oh man, we hate it when dud products sneak through quality control and end up in your hands.
We're very sorry you received a defective product.
Please submit a support ticket or email firstname.lastname@example.org and let us know what isn't working and they'll send you instructions on how to return the defective product and receive a replacement.
Again, we're very sorry that you received a non-functional product.
Rest assured that we stand behind all of the products we offer and we will make it right.