Oh man, we hate it when dud products sneak through quality control and end up in your hands. 


We're very sorry you received a defective product. 


Please submit a support ticket or email support@skilledsurvival.com and let us know what isn't working and they'll send you instructions on how to return the defective product and receive a replacement. 


Again, we're very sorry that you received a non-functional product. 


Rest assured that we stand behind all of the products we offer and we will make it right.