Oh man, we hate it when dud products sneak through quality control and end up in your hands. 

We're very sorry you received a defective product. 

Please submit a support ticket or email support@skilledsurvival.com and let us know what isn't working and they'll send you instructions on how to return the defective product and receive a replacement. 

Again, we're very sorry that you received a non-functional product. 

Rest assured that we stand behind all of the products we offer and we will make it right.